Payment Policy

Payment Security

Our website utilizes SSL to protect web browsing, email, messaging, and financial transactions. SSL encryption increases the difficulty of hacking or data theft. SLL (Secure Sockets Layer) is a set of cryptographic protocols that provide security during digital communications for eCommerce payment systems.

We have fully implemented the Payment Card Industry (PCI) Compliance. The payment card industry security standard council was formed in the year 2006. It ensures that the companies who deal with accepting, processing, storing and transmitting credit card information have to maintain a secure environment. PCI DSS is not a law in itself but a standard made by a collaboration of various branded card companies like Visa, Mastercard, JCB, AMEX and Discover. If your company is not PCI compliant has to face some serious consequences like fines, card replacement cost, costly forensic audits and off-course loss to brand image.

PCI Compliance

Secure Network

Maintain a firewall to protect customer data.

Data Protection

Protect and encrypt cardholder data transmissions.

Risk Management

Maintain secure systems by targeting vulnerabilities.

Access Control

Restrict access to cardholder data by a need-to-know basis.

Monitoring

Regularly monitoring networks and track access to resources.

Maintenance

Maintain a policy that addresses security.

Alcohol Premises License - Terms & Conditions

The Licensing Act 20031 requires premises at which the retail sale of alcohol takes place to have a premises licence. We are holding an Alcohol premises license for each of our branches. You will be asked to show your valid ID during your pizza collection in the shop. Our drivers will ask every customer to provide a valid ID during the delivery process. Any alcoholic product will not be sold if the customer’s ID is not valid or the customer’s age is under 18. Our policy also doesn’t allow to sell alcohol to a customer that is already drunk.

Please drink responsibly. For the facts, visit www.drinkaware.co.uk.

1  Covers England and Wales: Scotland and Northern Ireland have their own licensing regimes, which differ in some ways.

Do you experiencing the 'AVS mismatch' error message?​

The billing address the customer entered does not match the billing address held by their bank. The AVS Policy looks at the numerical values of Address line 1 and the PostCode.

Payment Cancellation & Refund Policy

There is no cancellation fee applied in our shops or eCommerce. The customer will receive a coupon of the value of the cancelled purchase if a customer’s purchase is cancelled for any reason. The coupon will be sent to the customer’s email within 30 days. The coupon can be applied only once and within 30 days after receiving. We apologize for any inconvenience that this may cause you.

Please, don’t hesitate to contact us for further information.

Last updated 28/04/2020.